Adam is a no-frills, no double-talk, tell it like it is manager. He doesn't try to sell you what you don't need, and he doesn't make me, as a woman, feel moronic. He listens. The shop is fast and thorough in its work, and if something is even remotely wrong with something they have repaired, they fix it with no fuss. Their cash-back program is also a marvelous way to thank their customers, and I appreciate it tremendously.